Overview

Support plan is highly dependent upon combination of System and Services you have choosen. 

We support our clients through all means, email, Chat or Phone. According to organization structure and System and Services plan you can choose type of support medium considered appropriate for System Administrator, Managers and Employees. In order to resolve queries of our customers we use latest techniques and technologies e.g; image and Desktop Sharing etc.

Support by mode

e-mail Users send their queries to a dedicated email address. Our support team respond to queries as per Service Level Agreement (SLA).

Chat We publish a Chat system link on the top of users portal. Whenever user have any query either related to use of system or for example payroll they can click the link and live agent will assist them. Chat support hours are agreed in SLA.

Phone Similar to chat support but medium is phone line.